Warranty & Return Policy
Customer Support
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number. Please keep your support ticket number in a safe place and provide your number when contacting us.
Manufacturer’s Warranty
The BrainTap Headset Bluetooth model has a 12-month manufacturer’s warranty that covers any flaws or defects that the headset shipped with. Any sort of sustained physical damage is not covered under warranty. All other products or equipment come with a 30-day manufacturer’s warranty unless otherwise stated. Please reference your User Manual to view the complete warranty policy. Should you experience any difficulty with your equipment or accessories, we recommend first checking the troubleshooting guidelines in the User Manual included with the headset or reference our online Knowledge Base for headset tips and troubleshooting steps. If you are still having trouble and your headset is within the warranty period, call our Help Desk at 302-721-6677 or fill out an online support ticket for further assistance. If the item needs to be returned to BrainTap offices for assessment and replacement, you will be asked to provide proof of purchase and will be issued a Return Merchandise Authorization (RMA) number and shipping instructions. Items without proof of purchase will not be accepted for RMA.
Return Merchandise Authorization (RMA) Policy
A Return Merchandize Authorization (RMA) is a numbered authorization provided to permit the return of a product. Any product returned to BrainTap offices for testing, trade-in or refund must be accompanied by an RMA issued by our Help Desk. Please note that RMAs expire 15 days after issue. Returns postmarked after the expiration date will not be accepted. Please be sure to ship your return item promptly.
Out of Warranty Support Options
Should you experience any difficulty with your equipment or accessories, we recommend first checking the troubleshooting guidelines in the User Manual reference our online Knowledge Base for headset tips and troubleshooting steps. Even if your headset is outside of the warranty period, you can reach out to our Help Desk via phone at 302-721-6677 or online by filling out a support ticket for further help. If the product is determined to require replacement after troubleshooting, there is an option for an out of warranty trade-in and replacement for a fee. We do not offer repair services for out of warranty products.
Satisfaction Guarantee & Equipment Return Policy
There is a 45-day return policy on all products and packages purchased directly from BrainTap unless otherwise stated. BrainTap headsets purchased from a retail outlet or 3rd party must be returned to the place of purchase and are subject to the return policy of the seller. All returns must have proof of purchase and a Return Merchandise Authorization (RMA) number or the return will not be accepted. All products returns are subject to a 15% restocking fee. The return period begins on the day you received your order. To initiate the return process, reach out to our Help Desk via phone at 302-721-6677 or submit an online support ticket.
Shipping Fees
Shipping fees, if any, including duties and import taxes for international shipments, are non-refundable. In all instances, return shipping fees are the responsibility of the purchaser.
Membership Subscriptions
You may cancel your membership/program/subscription with a 30-day notice by logging into your account on BrainTap.com. Click the account icon at the top right of the page, then click the profile icon on the top right-hand side and then click Billing. Once you are on the Billing page you will be able to “Manage Subscriptions & Payment” where you can cancel your subscription.
All subscribers are required to provide a 30-day cancellation notice prior to terminating their subscription. This policy is implemented to ensure a smooth transition for both subscribers and the service provider, allowing for adequate time to process cancellation requests and manage subscription changes.
Calculation of 30-Day Notice Period: The 30-day cancellation notice period will be calculated from the next monthly payment due date following the receipt of the cancellation request. For example, if a subscriber submits a cancellation request on the 5th of the month and their next monthly payment is due on the 15th of the same month, the 30-day notice period will commence from the 15th of the month and extend until the 15th of the following month. Free trials are exempt from this 30-day notice policy and may be canceled at any time prior to the first payment due date without payment or penalty.
Refund Processing Time
It takes approximately 10 – 14 days to process a return. If you have any questions regarding your refund, refer / respond to your original support ticket or create a new support ticket and one of our customer support representatives will contact you.
