Warranty & Return Policy
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The BrainTap Headset Bluetooth model has a 12-month manufacturer’s warranty. The BrainTap Headset original model has a 90-day manufacturer’s warranty. All other products or equipment come with a 30-day manufacturer’s warranty unless otherwise stated. Please reference your User Manual to view the complete warranty policy. Should you experience any difficulty with your equipment or accessories, we recommend first checking the troubleshooting guidelines in the User Manual. If you are still having trouble and it is within the warranty period for your model, call our Help Desk at 302-721-6677 for further assistance. If the item needs to be returned to us, you will be asked to provide proof of purchase and will be issued a Return Merchandise Authorization (RMA) number and shipping instructions. Items without proof of purchase cannot be accepted.
BrainTap headsets purchased from a retail outlet must be returned to the place of purchase and are subject to the return policy of the seller. All other BrainTap Headset purchases come with a 14-day money back guarantee. All returns must have proof of purchase and a Return Merchandise Authorization (RMA) number or the return will not be accepted. The return period begins on the day you received your order. All returns are subject to a 15% restocking fee. If you are having trouble with your equipment, we ask that you call our Help Desk at 302-721-6677 and give us a chance to make it right.
Equipment Return Policy
There is a 14-day return policy on all other products or equipment purchased unless otherwise stated. The return period begins on the day you received your order. The order must be unopened and in the original packaging to qualify for a refund. All returns must have a Return Merchandise Authorization (RMA) number or the return will not be accepted. All returns are subject to a 15% restocking fee.
Shipping fees, if any, are non-refundable. In all instances, return shipping fees are the responsibility of the purchaser.
Subscriptions are non-returnable and non-refundable. If you want to cancel a subscription, please login and visit your Account Dashboard, click on “Manage Your Subscriptions,” then follow the cancellation instructions. When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number. Please keep your support ticket number in a safe place and provide your number when contacting us about your return.
Refund Processing Time
It takes approximately 10 – 14 days to process a return. If you have any questions regarding your refund, refer / respond to your original support ticket or create a new support ticket and one of our customer support representatives will contact you.
Return Merchandise Authorization (RMA) Policy
Please note that RMAs expire 15 days after issue. Returns postmarked after the expiration date will not be accepted. Please be sure to ship your return item promptly.