Support

How can we help?

Find answers fast, or reach our team Monday–Friday, 10AM–5PM ET.

Help Topics

Choose a topic.

BrainTap App Getting started, finding sessions, downloads and playback.View articles
BrainTap Headset Pairing, charging, light settings, care and troubleshooting.View articles
NeuralChek GO Setup, taking a scan and reading your results.View articles
Account & Billing Your plan, payment details, renewals and cancellations.View articles

Shipping, tracking, returns and warranty claims.

Shipping

Orders ship in 1–2 business days. Shipping options and rates are shown at checkout.
Track my order
45-day satisfaction guarantee

Hardware comes with a 45-day satisfaction guarantee. App subscriptions are not included.
Start a return
Warranty

Your headset is covered for 12 months.
Make a warranty claim

How do I pair my BrainTap headset?

Turn the headset on, open Bluetooth on your phone and select BrainTap. Prefer a wired connection? Use the included audio cable. Step-by-step guide →

How long does the headset battery last?

Up to 5 hours of continuous use per charge.

Can I use BrainTap without the headset?

Yes. The app works with any headphones. The headset adds light to the experience.

How do I cancel or change my plan?

In the app under Account, or at accounts.braintap.com. Your 14-day free trial can be canceled anytime before it ends.

I forgot my password. How do I reset it?

Tap "Forgot password" on the sign-in screen and follow the email link.

Do I need a subscription to use NeuralChek GO?

Yes. NeuralChek GO works through the BrainTap app, so it pairs with an active subscription.

How do I redeem a gift card?

Go to accounts.braintap.com/product, choose your product, and enter your gift code in the "Add Promotion Code" field.

I'm a Professional Partner. Where do I get help?

Contact your partner rep directly, or log in to the partner portal.

Contact

Our team answers within 1 business day.